Terms & Conditions

DeTorah Foods Enterprises provides delivery services within selected locations, subject to availability.

Delivery times may vary because of traffic, weather, order volume, location, technical issues, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the order.

Any applicable delivery fee will be communicated during the ordering process.

Customers should contact DeTorah Foods Enterprises as soon as possible if they need to cancel or change an order.

For freshly prepared meals, cancellation or modification may not be possible once preparation has started.

Orders involving catering, large quantities, special food packages, or advance bookings may have specific cancellation terms communicated at the time of booking.

Because many of our food items are freshly prepared or perishable, we generally cannot accept returns after delivery for reasons unrelated to a quality issue.

If you receive an incorrect, damaged, or significantly unsatisfactory order, please contact us as soon as possible after delivery and provide details of the issue.

Where appropriate, DeTorah Foods Enterprises may offer a replacement, correction, credit, or refund depending on the circumstances.

Any refund will be handled according to the circumstances of the order and the payment method used.

Customers are responsible for informing DeTorah Foods Enterprises about any known food allergies, intolerances, or dietary requirements before placing an order.

Although we take reasonable care during food preparation, we cannot guarantee that our food will be completely free from allergens because different ingredients may be handled in the same food preparation environment.

Customers with serious allergies should contact us before ordering so that their requirements can be discussed.

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

However, the appearance of food products may vary from photographs due to preparation methods, ingredients, packaging, and other factors.

Minor variations in appearance, size, colour, or presentation do not necessarily constitute a defect.

You agree to use the DeTorah Foods Enterprises website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our website or systems
• Interfere with the operation or security of the website.
• Copy or reproduce our website content without permission.
• Use our website or content in a way that could damage our business or reputation.

Unless otherwise stated, the content on this website, including our business name, logos, photographs, text, graphics, product descriptions, and other materials, belongs to or is used by DeTorah Foods Enterprises with appropriate rights.

You may not reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

DeTorah Foods Enterprises is not responsible for the content, availability, privacy practices, security, or policies of third-party websites and services.

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

DeTorah Foods Enterprises is not responsible for the content, availability, privacy practices, security, or policies of third-party websites and services.

Your use of third-party services may be subject to their own terms and conditions.

The information provided on the DeTorah Foods Enterprises website is intended for general informational and business purposes.

The information provided on the DeTorah Foods Enterprises website is intended for general informational and business purposes.

We make reasonable efforts to ensure that information about our food products, meals, services, prices, delivery options, and other website content is accurate and up to date. However, information may change from time to time, and we do not guarantee that every piece of information on the website will always be complete, current, or error-free.

Food photographs and descriptions are provided to give customers a general representation of our products. Actual food items may vary slightly in appearance, colour, portion, packaging, or presentation.

DeTorah Foods Enterprises does not guarantee uninterrupted or error-free access to the website. Website availability may be affected by maintenance, technical problems, internet connectivity, third-party services, or circumstances beyond our reasonable control.

Customers should contact us directly if they require specific information about an ingredient, food product, order, dietary requirement, delivery arrangement, or service before placing an order.

Nothing in this Disclaimer is intended to remove or limit any rights or protections that customers may have under applicable Nigerian law

DeTorah Foods Enterprises will take reasonable steps to provide our products and services as described.

However, we are not responsible for delays, losses, or failures caused by circumstances outside our reasonable control, including traffic, severe weather, technical problems, payment-provider issues, delivery difficulties, or other unforeseen circumstances.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

We respect your privacy and handle personal information in accordance with our Privacy Policy.

Information provided when placing an order or contacting us may be used to process orders, arrange delivery, communicate with customers, provide customer support, and operate our services.

Please refer to our Privacy Policy for more information about how we collect and use personal information.